Privacy Policy

Last updated: September 03, 2025

Mini Looms operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Mini Looms is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

• Contact details: Including your name, address, billing address, shipping address, phone number and email address.

• Financial information: Including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information: Including your username, password, security questions, preferences and settings.

• Transaction information: Including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.

• Communications with us: Including the information you include in communications with us, such as when sending a customer support enquiry.

• Device information: Including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: Including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

• Automatically through the Services: Including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

• From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews and create a customised shopping experience. This may include recommending products related to your purchases and using your personal information to improve the Services.

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail. We may also show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart or viewed.

• Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access details with anyone.

• Communicating with You: We use your personal information to provide customer support, respond to your enquiries, provide effective services and maintain our business relationship with you.

• Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law-enforcement or government agencies. We may also use it to investigate or participate in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activity.

• When you direct or request us to disclose certain information to third parties, or otherwise consent to the disclosure, such as when shipping products to you or when you use social-media widgets or login integrations.

• With our affiliates or within our corporate group.

• In connection with a business transaction such as a merger, acquisition or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the country in which you reside, in order to provide and improve the Services.

To help protect, grow and improve our business, we use certain Shopify-enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may exercise certain rights concerning your personal information through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them.

Information you provide in public or semi-public venues, including information shared on third-party social-networking platforms, may also be viewable by other users of the Services or users of those third-party platforms, without limitation regarding its use by us or a third party.

Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we require the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

• Right to Access or Know: You may have the right to request access to personal information that we hold about you.

• Right to Delete: You may have the right to request that we delete personal information we maintain about you.

• Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain circumstances and exceptions.

• Managing Communication Preferences: We may send you promotional emails. You may opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as communications about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the details provided below.

To learn more about how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, we may require the agent to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the period required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us or lodge your complaint with your local data-protection authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice where required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact Mini Looms using the following details:

Website: https://minilooms.com.pk

Email: Minilooms5@gmail.com

Phone: 0300-9656945

Address: Brands World Plaza, Factory Area, Faisalabad, Pakistan